Returns Policy
Return & Refund Policy
Thank you for shopping at Salvador Guitarli. We appreciate your business and we want you to be happy. If, for any reason, you're not completely satisfied with your purchase, please review our return and refund policy below.
Return Window
You can return your purchased items within 30 days of receiving them. If items are damaged or faulty when they arrive with you, then please do let us know straight away.
Return Conditions
To be eligible for a return, your item(s) must be unused, in the same condition it was when you received it, and be in the original packaging.
Return Process
To initiate a return, please email us via the "contact us" link, including details of the order and what you need from us. We will provide you with instructions on where to send your return.
We are a small business and, assuming the good are not faulty or damaged, we would ask you to cover postage costs.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive returned item(s), a refund will be applied to your original payment method within one week..
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us again.
Contact Us
If you have any questions about our return and refund policy, please contact us at salvador.guitarli@gmail.com. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. We're here to help make your shopping experience easy, from beginning to end.